The following terms and The following terms and conditions (hereinafter collectively referred to as the "Terms") govern your access to and use of the website www.redbus.pe and our mobile applications (hereinafter referred to as the "Website"). The Website is owned, administered, and operated by IBIBO Group Private Limited, Empresa Digital Peruana S.A.C. (hereinafter referred to as "Redbus")
Please read these Terms carefully before using the Website, which functions as an online marketplace. For clarification purposes, it is hereby established that Redbus, through the Website, does not provide any transportation services itself; rather, it is a platform that simply connects various bus operators with passengers of those buses. Redbus makes the Website available to Users, showcasing a wide array of Transport Service Providers (hereinafter referred to as “the Providers” or “bus operators”) who offer and market their transportation services to Users through the Website. In this sense, Redbus acts as an intermediary between the User/Buyer and the Providers of Transport Services, offering its platforms or Website for transactions to take place. Redbus and the Providers are independent companies, not affiliates, and the Providers' use of the platform does not imply any joint venture or association between them.
It is noted that Redbus is not the provider of Transport Services (hereinafter the "Services"), and it is clarified that Redbus acts on behalf of the Providers, meaning that Redbus is not directly or indirectly obligated to perform the Services. When the User contracts the Services through the Website, they are entering into a Service contract directly with the Provider offering the Services through the Website. Redbus acts solely as an intermediary, and its involvement is limited to the sale of the ticket through the Website.
By contracting the Services from the Providers through the Website, the User agrees to these Terms, which constitute an electronic record or acknowledgment in accordance with applicable law. This electronic record or acknowledgment is generated by a computer system and does not require any physical or digital signature. By using the Website, you express and confirm your agreement to be bound by these Terms.
Redbus allows you to browse the Website and purchase bus tickets for yourself, your family, and/or third parties without registering on the Website. You will be considered to have read, understood, and expressly accepted these Terms, which will govern each desired transaction for reserving and purchasing bus tickets through the Website for all purposes, and will be binding on you. All your rights and obligations concerning your use of the Website and regarding the reservation and ticketing services (hereinafter “Facility”) provided by the Website will be governed by these Terms.
These Terms are general and apply to the intermediary services provided by Redbus and the use of the Website. They do not in any way replace or modify the Transport Service provided by the Providers, nor do they modify the legally established obligations or liability limitations, or the special or specific conditions defined by each Provider for the Transport Services. Before contracting any Provider for Transport Services, you (the User) are required to review the specific conditions for each Service, as established by each Provider and detailed on the Provider's website. Redbus is not responsible for and has no influence over the specific conditions or terms set by each Provider for providing Transport Services. Thus, upon contracting the Service, you (the User) declare that you are fully aware of the terms and conditions of the Transport Service that will be provided by your chosen Provider.
Redbus has no involvement in the collection of penalties, administrative fees for ticket endorsements by the Providers, or fare differences if applicable, in accordance with each Provider's Service terms and conditions.
Additionally, by accepting these Terms, you confirm your agreement with other Redbus policies related to the Website, including but not limited to the (i) Privacy Policy; and (ii) Cookie Policy, in effect at the time of the transaction.
In these Terms, both you and redBus are individually referred to as a "Party" and collectively as the "Parties."
Additional charges may be incurred by your issuing bank; for more information, please visit:
Cancellation and Refund Policy:
Cancellation Policy
Redbus will process any ticket cancellation request form in accordance with the cancellation and/or
refund policy of the respective bus operator (Provider). The cancellation fee and the time required to
process the refund will vary depending on each bus operator. Please refer to the bus operator's
cancellation policy.
How does the customer cancel a ticket?
The Customer is entitled to a 100% ticket refund, provided that the Provider does not charge a
cancellation penalty. The customer will not be eligible for a refund if the ticket is canceled outside
the established timeframes. Service fees and travel insurance are non-refundable. Any service fee that
Redbus may charge is non-refundable, as stipulated in these Terms and Conditions.
Refund Policy
Redbus will process any ticket cancellation request form in accordance with the cancellation and/or
refund policy of the respective bus operator (Provider). The cancellation fee and the time required to
process the refund will vary depending on each bus operator. Please refer to the bus operator's
cancellation policy.
Regarding refunds, you acknowledge and accept the following policy, based on the following scenarios:
a. If the User made the purchase through their User Account:
If the User purchased tickets with a credit or debit card: To process the refund, Redbus, through its platform or payment gateway, will reverse the charge and issue the refund within a maximum of two (2) calendar days. However, the User should consider their bank's refund and cancellation policies, as the bank itself may take additional time to reflect the refund or reversal of the purchase. Redbus will send the User the transaction code for the refund or a corresponding confirmation. If it is not possible to reverse the charge to the User's credit or debit card, the process will proceed as outlined in the following paragraph.
If the User purchased tickets through Pago Efectivo, Yape, or a similar method: Redbus will send a communication to the phone number provided by the User during the purchase process (via text message or WhatsApp) so that the User can decide to: (i) have the refund deposited into a bank account, for which the User must provide the bank account number and corresponding bank details within 48 hours; or (ii) have Redbus credit the total refund amount to the Redbus Wallet, which the User may use in full at any time.
The User accepts that Redbus will make its best effort to contact them and obtain the User's decision regarding the refund (attempting multiple times). If the User does not choose one of the aforementioned options, fails to provide the required bank details within 48 hours of Redbus’s communication, or provides an incorrect bank account number, the User agrees that Redbus will make the deposit directly to the Redbus Wallet.
b. If the User made the purchase in redBus
In the case that the Guest User has purchased their tickets with a credit or debit card: for the refund of the money, RedBus, through the payment platform or gateway, will reverse the charge and process the refund within a maximum period of two (2) calendar days. However, the User must take into account the refund and purchase cancellation policies of their bank, as the bank itself may take time to reflect the refund or reversal of the purchase. RedBus will provide the User with the transaction code or corresponding proof of the refund. If it is not possible to process the reversal or refund to the User’s credit or debit card, the procedure outlined in the following paragraph will be followed.
In the case that the Guest User has purchased their tickets through Cash Payment, Yape, or similar methods: RedBus will send a communication to the phone number provided by the Guest User during the purchase process (via text message or WhatsApp) so that the User can decide: (i) to have the deposit made into a bank account, for which the User must provide the bank account number and specify the corresponding banking institution within 72 hours; or (ii) for RedBus to issue a Voucher for the refund amount, which can be used by the User to purchase new tickets.
The User agrees and accepts that RedBus will make its best effort to contact them and obtain their decision or information regarding the refund (repeatedly if necessary). If the User does not choose one of the aforementioned options, does not provide the required bank information within 72 hours of the communication with RedBus, or provides an incorrect account number, they agree that RedBus will proceed with issuing a Voucher for the refund amount under the following conditions:
The User declares and acknowledges that in the event of any losses or damages caused by the Transport Service Provider, the sole party responsible for compensation is the Transport Service Provider, not Redbus..
Redbus reserves the right, at its sole discretion, to accept, maintain, and/or cancel any bus ticket reservations made by you on the Redbus Website, mobile website, and mobile applications that are considered fraudulent or suspicious by Redbus.
Notwithstanding this, Users must expressly accept the Terms [by confirmation via checkbox] before each transaction conducted on the Website.
Redbus shall only be liable for direct damages caused by the Website's malfunction attributable to Redbus, provided that the User demonstrates the direct damage caused.