Terms and Conditions

 

These terms and conditions (hereinafter collectively referred to as the "Terms") govern the access and use by you (hereinafter referred to as the "User") of the www.redbus.pe Web Site and our mobile applications (hereinafter referred to as the "Website"). The Web Site is owned, managed and operated by IBIBO Group Private Limited, Empresa Digital Peruana S.A.C. (hereinafter referred to as “redBus”).

Please read these Terms carefully before using the Web Site, which functions as an online marketplace. For the sake of clarity, it is hereby stated that Redbus does not provide by itself any transportation services through the Web Site, but is a platform that merely connects various bus operators with the passengers of such buses. Redbus makes available to Users the Web Site which displays a large number of Transportation Service Providers (hereinafter "the Providers" or "the bus operators"), which offer and market their transportation services to Users through the Web Site. In this sense, Redbus is an intermediary between the User/Buyer and the Transportation Service Providers and provides its platforms or Web Site for them to carry out the transactions. Redbus and the Providers are independent companies and therefore are not affiliated companies, and the use of the platform by the Providers does not imply any joint venture or association between them.

It is expressly stated that Redbus is not the provider of the Transportation Services (hereinafter the Services); therefore, it is made absolutely clear that Redbus acts in the name and on behalf of the Providers and that Redbus is not directly or indirectly obliged to perform the Services. The User, by contracting the Services through the Web Site, is entering into a contract for Services directly with the Provider offering the Services through the Web Site. Redbus is an intermediary and its intervention is limited to the sale of the ticket through the Web Site.

By contracting the Services of the Providers through the Web Site, the User accepts these Terms, which constitute an electronic record in accordance with the applicable legislation. Such electronic record is generated by a computer system and does not require any physical or digital signature. By using the Web Site, you signify your agreement to be bound by these Terms.

Redbus allows you to browse the Web Site and purchase bus tickets for you, your family and/or third parties without registering on the Web Site. You shall be deemed to have read, understood and expressly accepted these Terms, which shall govern each desired bus ticket booking and purchase transaction through the Web Site for all purposes and shall be binding on You. All of Your rights and obligations with respect to Your use of the Web Site and to avail of the bus ticket booking and purchase facility (hereinafter, "Facility") provided by the Web Site shall be governed by these Terms.

These Terms are of a general nature and apply to the intermediation services provided by Redbus and to the use of the Web Site; that is to say that under no aspect and under no circumstances are they applicable, nor do they replace or modify the legally established Transportation Service rendered by the Providers, nor do they modify the obligations or limitations of liability nor the special or specific conditions that each Provider has defined for the Transportation Services. Before contracting any Provider for the rendering of the Transportation Service, You (the User) are obliged to review the particular conditions of each Service that have been established by each Provider and that are detailed on the web page of each Provider. Redbus is not responsible for, and does not interfere in, the particular conditions established by each Provider for the provision of the Transportation Services. In this sense, by contracting the Service, you (the User) declare that you (the User) have full knowledge of the conditions and terms of the Transportation Service offered by the Provider of your choice.

Redbus does not interfere in the collection of penalties, administrative charges for ticket endorsement by the Providers or fare differences if applicable, according to the terms and conditions of Service of each Provider.

In addition, by accepting these Terms, You also agree to the other Redbus policies relating to the Web Site, including but not limited to the (i) Privacy Policy; and (ii) Cookie Policy, in effect at the time of the transaction.

In these Terms, both You and redBus are referred to individually as a 'Party' and collectively as the 'Parties'.

  1. Terminology:
  2. Our Web Site:
    Redbus is an online bus ticket aggregator or intermediary, which simply connects bus operators (carriers or Providers) with passengers (Users or Consumers). Pursuant to the above, Redbus wishes to state the following:
  3. User Account:
    Redbus may offer You the facility to open a user account on the Website. Such user account may be linked to your email ID or telephone number, or both. In order for You to use the Web Site, either by registering an account with Redbus or by using the Web Site as a guest (unregistered user), You agree to the following conditions:

 

  1. Membership Eligibility:
  2. RedBus Wallet:

Redbus may provide its registered users, at its sole discretion, with promotional credits, which will be granted through the Redbus Wallet. Users will be able to make transactions on the Website, paying a percentage of the ticket price with the credit available in the online Redbus Wallet (hereinafter, the "Wallet"), according to the following conditions:

  1. Privacy:

Redbus internal policies related to privacy of information are developed in the following documents that are at your disposal:

  1. Links:
  2. Procedure for Use:
  3. Mail / Notices:

 

  1. Exclusion of Warranties and Liability:

 

  1. Payment:

Additional costs may be generated by your issuing bank, for more information go to:

 

 

  1. Cancellation and Refund Policy:

Cancellation policy

redBus will process any ticket cancellation request form in accordance with the bus operator's (Supplier's) cancellation and/or refund policy. The cancellation fee and the period taken to process the refund will differ according to each bus operator. Please refer to the bus operator's cancellation policy.

How does the customer cancel a ticket?

Please login to our Web Site or App, go to the Cancellation option and start the process, each bus operator has its own cancellation policy; you can write to us at +51 1 6421555 for all cancellation related queries. Our customer support team will help you process the request according to the bus operator's cancellation policy.

Refund Policy

The Customer shall be entitled to a 100% refund of the fare as long as the Supplier does not charge a cancellation penalty. The Customer shall not be entitled to a refund for the cancellation of tickets if such request is made beyond the established times. The service charge and travel insurance are non-refundable.

  1. Transportation Policy:

 

  1. Intellectual Property Rights:

 

  1. Official Responsible for Handling Complaints:

In the event of any consumer complaint and notwithstanding the virtual Complaint Book contained on the Web Site, the End User may contact Redbus at the mailing address provided below:

contaco@redbus.pe

  1. Indemnification:

 

  1. Losses:

Redbus shall not be liable for any loss (including loss of profits, loss of revenue, contracts, anticipated savings, goodwill or estimated losses) or any other indirect or consequential loss arising from the User's misuse of the Web Site, unless the loss arises from the malfunction of the Web Site attributable to Redbus.

The User represents and acknowledges that in case of loss or damages in general, caused by the Transportation Service Provider, the Transportation Service Provider and not Redbus shall be solely liable to compensate the User for such loss or damage.

 

 

  1. Applicable Law and Jurisdiction:

These Terms shall be governed by and construed in accordance with the laws of Peru. The courts located in Lima Cercado shall have exclusive jurisdiction with respect to any disputes arising out of or relating to these Terms.

  1. Suspension, Termination or Cancellation:

The Web Site may suspend, cancel or terminate Your account registered with us, with or without prior notice, if we believe in good faith that You have breached these Terms or any other terms or policies of Redbus referred to herein.

Redbus reserves the right, in its sole discretion, to accept, hold and/or cancel any bus ticket reservations made by You on the redBus Web Site, the redBus mobile Web Site and the redBus mobile applications, which are deemed fraudulent or suspicious by redBus.

  1. Amendment / Modification:

Redbus reserves the right to amend these Terms at any time, with or without prior notice; however, notice will be given on the Web Site of any amendments to the Terms at the time they are uploaded or posted to the Web Site. Redbus may request your acceptance of the Terms again in the event of any variation of the Terms.

Notwithstanding the foregoing, Users must expressly accept the Terms [by confirmation via check box] prior to each transaction made on the Web Site.

  1. Limitation of Liability:

Redbus shall not be liable for any damages or injury of any kind, including but not limited to: direct, indirect, incidental, punitive and consequential damages arising out of the User's misuse, improper or fraudulent use of the Web Site, the facilities, the transaction processing service, or the User's inability to contract.

Redbus shall be solely liable for direct damages or losses caused by the malfunction of the Web Site attributable to Redbus, provided that the User proves the direct damage caused.